Terms of Use

Service Scope and Coverage

ZaraVPN provides subscription-based cross-border network acceleration through international routes in different countries and regions, helping users get a more stable connection when visiting international websites, using overseas office and AI tools, or streaming video. Coverage currently spans 100+ countries / 170+ routes, with clients for Windows / macOS / iOS / Android / Linux.

Subscriptions are measured by data and duration: monthly plans come in three tiers — ¥9.9/month with 60GB, ¥18/month with 250GB and ¥28/month with 500GB — and data resets each month on the day you subscribed. There are also three data packs: ¥158/300GB, ¥358/1000GB and ¥658/3000GB. They are used until they run out and never expire. If you upgrade mid-term, the price difference is prorated by the remaining days.

The service provides network access and route acceleration only. It does not operate or control the third-party websites and apps that users visit, and makes no commitment about their content or availability. The relationship between the user and the service is a subscription one; the service is not a replacement for the broadband or mobile network where the user is located.

Account and Subscription Rules

No email address is required to register — a username and password are enough. There is no cap on the number of devices, so you can stay signed in on several of your own devices at once, which suits individuals moving between phone, computer and tablet.

You are responsible for keeping your account, your password and the subscription link generated in the dashboard safe. A subscription link works like account credentials: never post it publicly on forums, in group chats or in code repositories. If it leaks, others can consume your data directly. Any data loss caused by poor safekeeping is borne by the account holder.

Subscriptions are for the account holder and their household only. Reselling, renting out or lending an account or subscription link is prohibited, as is redistributing the subscription or using the service as a basis for providing proxy or acceleration services to others. In such cases the service may suspend or terminate the subscription on that account.

Acceptable Use Requirements

When using the service, users must comply with the laws and regulations of their location and with the terms on this page. The service must not be used for any unlawful purpose, including but not limited to: infringing others' intellectual property, distributing illegal content, carrying out network attacks or scanning, fraud, unauthorised access to other people's systems, and any other activity that breaks local law.

Compliance requirements for cross-border network acceleration differ from country to country and region to region. Users must confirm for themselves whether using this kind of service is permitted where they are and accept the corresponding responsibility. If local law prohibits such use, please do not subscribe to or use the service.

The service does not log what users browse; where a competent authority makes a lawful request, the service cooperates in line with applicable law.

Service Availability and Liability Limits

The service is provided as-is under current conditions. Routes and clients are maintained and updated continuously; connections may briefly drop during maintenance, and such arrangements will be announced in the dashboard in advance where possible.

Because of international links, upstream data centres, the user's local network and device environment, the service cannot guarantee that any route will be available at any time in any region, and makes no commitment about access to specific websites, apps or streaming regions. Users should confirm before subscribing whether the service meets their needs.

The service is not liable, to the extent permitted by law, for connection interruptions, data delay or loss caused by force majeure, upstream network failures, or improper configuration of the user's device or local network. Do not process unique and unrecoverable important data during transmission; keep local copies of important files.

Refund Policy

A full refund can be requested within 30 days of the first payment, no reason required. Submit the request through the ticket section of the dashboard, stating your registered username and order details.

Refunds are returned via the original payment channel; the time to arrive depends on the processing cycle of Alipay / WeChat / USDT respectively. The following are not eligible: repeat requests on the same account, accounts verified to have resold or abused the service, and orders past the 30-day window.

Once the refund is complete, any unused plan data and data packs on that account expire at the same time. If you want to keep using the service after a refund, you can subscribe again.

Account Termination and Changes to These Terms

The service may suspend or terminate an account's subscription in the following cases: breach of the rules on this page, verified resale or abuse, evidence that the account is being used for illegal activity, or behaviour that harms routes and other users' normal use. Accounts terminated for violations do not retain their remaining subscription time or data.

Users may also stop using the service at any time simply by not renewing; no separate cancellation request is needed.

These terms are updated as the service scope and routes change. Updated versions are published on this page with a last-updated date, and material changes are flagged in the dashboard. Continuing to use the service means you accept the updated terms; if you do not agree, you can stop using the service and contact us through a dashboard ticket.